Question 1:    There's no computer image only a blue screen.

ANSWER:   

1. Verify that the projector is in computer mode, by pushing the computer, mode, source or input buttons as applicable.
2. Verify that the computer is set to the native resolution of the projector. Set the refresh rate of the computer to between 60Hz (minimum) or 75Hz (maximum), or do Adapter Default (or Hardware Default on windows NT systems).
3. If the computer is a laptop toggle the laptop screen off.
4. If these do not solve the problem please contact us.

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Question 2:   The text is fuzzy.

ANSWER:

1. Verify that the computer is set to the native resolution of the projector. Set the refresh rate of the computer to between 60Hz (minimum) or 75Hz (maximum), or do Adapter Default (or Hardware Default on windows NT systems).
2. If the computer is a laptop, toggle the laptop screen off.
3. If these do not solve the problem please contact us.

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Question 3:   The computer image is up, but is partial, or chopped off.

ANSWER:

1. Verify that that computer is set to the native resolution of the projector. Set the refresh rate of the computer to between 60Hz (minimum) and 75Hz (maximum), or to Adapter Default (or Hardware Default on Windows NT systems).
2. If the computer is a laptop, toggle the laptop screen off.
3. If these do not solve the problem, please contact us.

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Question 4:   The remote does not function as a mouse.

ANSWER:

1. Ensure that the proper cabling is installed from the projector to the computer. This cabling setup varies from projector to projector and is best found in the manual of the projector.
2. Reboot the computer once the applicable cables are installed.
3. USB is only supported with Windows 98, Windows 2000, or MAC OS 8.5 and higher.
4. Ensure that the proper mouse drivers are installed, i.e. Serial, PS/2 or USB.
5. For USB ensure that the USB ports are enabled. Some laptops and desktops come from the manufacturers with the USB ports disabled and you must contact the manufacturer to get these enabled.
6. Using the projector as a remote mouse does not require any special drivers, the units use standard drivers, i.e. standard USB, serial, or PS/2 mouse drivers.
7. If these do not solve the problem, please contact us.

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Question 5:   The projector will not turn on, no fans, no LEDs.

ANSWER:

1. Remove the lamp module from the projector fully. Then replace the lamp module. This is necessary because the projector may not be making a good connection to the lamp. If the projector is not connecting to the lamp the projector will not turn on. This is a safety feature built into most projectors.
2. If this does not solve the problem, please contact us.

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Question 6:   The projector lamp will not light.

ANSWER:

1. Remove the lamp module from the projector fully. Then replace the lamp module.
2. Install a spare lamp, if applicable.
3. Reset the lamp timer on the projector. Instructions on how to do this can be found in the appropriate users manual of the projector.
4. If these do not solve the problem, please contact us.

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Question 7:   How long is the warranty on my projector?

ANSWER:

1. Please check user's manual which came with your projector.
2. Please contact manufacturer for further information.

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Question 8:  How long is the warranty on my lamp (bulb)?

ANSWER:

1. Please read the warranty section of your users guide. Its generally 90 days.

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Question 9:  How long is the warranty on my accessories?

ANSWER:

1. Most manufacturers offer upto 1 year. Please contact manufacturer directly for further information.

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Question 10: Will my projector work with a MAC/Apple?

ANSWER:

1. Most projectors are designed to work with any Apple or Macintosh product that has an external monitor port. This does not apply to the Apple IMac series since the design of that computer prohibits the use of external monitor devices, unless specifically modified to do so.

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Question 11: My video does not work or the image does not look right.

ANSWER:

1. Verify that your video device (VCR, DVD player, or otherwise) is outputting a correct signal by hooking it up to a standard television.
2. Verify that the projector is in video mode.
3. Verify that the Video Standard is set either to Auto or to NTSC (U.S. Only). If you are outside the United States please verify your countries video standard and set the projector to that.

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Question 12: I am doing a Powerpoint presentation with an imbedded MPG/AVI video and all I get is a black box instead of my video.

ANSWER:

1. This is a problem that originates from the laptop. The TFT active matrix (flat) screens that laptops use tends to absorb up to 80% of the signal strength that the video card generates. This does not leave enough signal for the projector to actually be able to make out what the image is. So the projector leaves a blank black box in the place of the video.
2. This can be fixed by toggling the laptop screen off.

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Question 13: How can I contact manufacturer's Technical Support?

ANSWER:


Please contact manufacturer directly or visit their website. Most projector manufacturers have websites now.

Question 14: What maintenance can I do to my projector to extend the life?

ANSWER:

1. The only field maintenance that can be done to projectors is rather simple, most of the projectors have a filter that needs to be cleaned weekly. This filter can get clogged with dirt and will restrict airflow internally in the unit which will cause the unit to overheat. The symptoms of overheating are either the unit will just shut down after several minutes of use, or there will be a yellow spot that will appear on the image and sometimes will spread.
   
   However we do offer complete service plan for most projectors. Please contact us for the details.

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Question 15: My projector turns itself back on when I turn it off.

ANSWER:

1. Some projectors have a a feature in the menu called Auto Startup. If you are having a problem with this happening, simply go into the menu, under controls and turn Auto Startup off.
2. If this does not fix the problem please contact manufacturer's Technical Support. Or send in the projector to us for complete diagnosis.

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Question 16: What is a lamp timer?

ANSWER:

1. A lamp timer is actually a device attached to the power supply of the projector and is independent of the lamp. This timer is started when the projector lights the lamp and is turned off when the projector turns the lamp off. This device is independent of the lamp and does not reset (on most units) when a new lamp is placed into the projector.

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Question 17: My image is keystoned (Trapezoidal).

ANSWER:

1. Keystoning is caused by the literal distance that the light has to travel from the projector to the screen. If the projector is pointed at an upward angle the light has to travel farther to get to the top of the image and will tend to spread more. This can be fixed by either lowering the front of the projector or raising the back to make the image perpendicular to the screen.

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Question 18: Power across the world, will my projector work outside of the U.S.A?

ANSWER:

1. Most projectors are made to run off of any stable power supply in the world. The only thing that you will really need is either a power cord that will fit the outlet in the country you are going to, or an adapter for the plug. These adapters can easily be obtained at the duty free store in the country that you are visiting if you can not find one in the United States.

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Question 19: What is the range on my remote?

ANSWER:

1. Infrared remotes generally have a range of around 16 feet. This range is straight line to the projector. You can bounce the signal off of a screen to the projector but keep in mind the full distance that the signal travels must be less than 16 feet.
2. This distance can be shortened by any number of things, including fluorescent lighting, sun spots, etc.

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Question 20: Where do I point my remote to make it work?

ANSWER:

1. The signal from the remote needs to be able to reach the receiver on the projector. Even when trying to use remote mouse functions, such as forwarding slides on Power Point. You should not point the remote at the laptop as the signal may not be able to reach the projector and this will cause a loss or partial loss of functionality.

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Question 21: I can't find the monitor port on my computer.

ANSWER:

1. While most computers have monitor ports, there are some that don't. Please check with your manufacturer for more information.

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